Frequently asked questions
Short answers about ordering, delivery and returns.
How do I find the right part?
Search by the OEM (original equipment) number printed on the part, in your dealer invoice or the VIN catalogue. If unsure, send us the VIN — we will identify the reference for you.
Are the parts genuine?
Yes. We sell only genuine OEM parts sourced from official manufacturer channels, shipped in original packaging with traceable codes.
Why do I see several prices for the same code?
The same part is available through different suppliers. Each row shows that supplier’s price and delivery estimate — pick the cheapest or the fastest.
How long does delivery take?
Each offer shows its own estimate (e.g. 2–8 working days). If you order from several suppliers, we consolidate into one shipment — the slowest item defines the dispatch date.
How much does delivery cost?
Courier delivery is €5.70 and free for orders over €99. Pickup at our Kaunas store is always free.
Which payment methods are supported?
Neopay bank link, PayPal or card, and SEPA bank transfer. Stripe with Apple Pay / Google Pay is coming soon.
Can I get a VAT invoice for my company?
Yes — tick “Company order” at checkout and enter company details. The invoice is issued automatically with your order confirmation.
Can I return a part?
Unused parts in undamaged original packaging can be returned within 14 days. Electrical components and specially-ordered references may have exceptions — check with support first.
Didn’t find the answer? Contact us